We advise you to read and fully understand our Terms & Conditions before placing any order with A&VD Lingerie. If you have any enquiries regarding our Terms & Conditions please contact us at mailme@arsenicetvieillesdentelles.com

ABOUT

Arsenic & Vieilles Dentelles Lingerie has been designed in Belgium, by Laure Hurlet. Most of the garments are designed by Laure and her small team in Belgium. Any outstanding products are made in the EU.

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All garments are handmade in exclusive, limited quantities by the A&VD Atelier in EU. We are followers of the movement ‘SLOW FASHION’, we trust in the best handmade quality of production and we only work in good conditions. 

For these reasons, you may have to wait a few weeks if the goods you have ordered aren’t in stock. The length of your waiting time may vary from order-to-order, dependent on how many customers are in front of you in the queue! We apologise for this delay, but please remember that you are purchasing something that is being created just for you, by a small and independent, hand-made business. 

We always strive to use natural fabrics like silk, cotton jersey, chiffon in our products... Because we believe that wearing these fabrics is not only much more comfortable than wearing synthetic materials, it is also more respectful of the environment.

To keep up with A&VD Lingerie news and updates please follow us on Instagram, Facebook & Pinterest.

PAYMENT

We accept payments by credit cards, debit cards or Paypal. Paypal is a highly secure payment system, for information about PayPal payments please follows this link: www.paypal.com

CURRENCY

All prices are in Euro.

SHIPPING

All Belgian and international parcels are sent via BEPOST on regular mail service or TNT. It doesn’t include a tracking number. If you would like your parcel to be tracked and signed; extra delivery costs will be applied. Please allow up to a week of shipping time between your notification and final delivery.

All parcels are fully protected, as we cannot be responsible for lost, delayed or damaged package. All complaints regarding damages or loss which occurred during transport must be addressed to the carrier. Please be aware that you are responsible for payment of any local customs duties.

Europe delivery time : 1-2 working days

International delivery time : 4-10 working days

RETURNS

We want our customers to be fully satisfied with each order. If for any reason you are not happy with your order, or if the delivered product does not match with your specifications, or if you find a manufacturing defect, you have the right to ask the refund of your order by a written notice within 15 working days of receipt. 

This 15 days period starts from the date the goods have been sent. You will receive a voucher of the same amount of your return excluding shipping costs. According to health and hygiene regulations, returned items must be unworn and in perfect state. Delivery Charges are non-refundable.

Goods must be returned to:

Arsenic & Vieilles Dentelles Lingerie

Laure Hurlet

Rue du Château d'Ere 15c

7500 Ere

Belgium


We cannot accept responsibility for goods lost in transit, therefore we strongly recommend that you send them by registered post and keep proof of posting. Please allow us 2-3 days for your package to reach us (longer if out of Belgium) and 7-14 working days upon our receipt of your package for your exchange or refund to be issued.

CARE

For retaining you lingerie`s original beauty, please hand-wash it in cool water with a suitable handwash liquid. Wash dark, light and coloured fabrics separately. We can’t accept any responsibility for damage incurred during this process.

We do not replace or refund machine washed products.

PRIVACY

A&VD protects the privacy of our customers and visitors of our site. We will not sell your name, address, e-mail address, credit card or personal information to any third party.

If you have any enquiries regarding the fit of a garment or if you are between sizes, or just have any other queries, please contact us at: mailme@arsenicetvieillesdentelles.com